Privacy Policy

Introduction

RavennaCar ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

We collect information that you voluntarily provide to us when you visit our website, request a quote, sign up for our services, or contact our customer support. This information may include:

• Name, email address, and phone number
• Vehicle information (make, model, year, VIN)
• Driving history and insurance claims history
• Payment information and billing address
• Driver's license number and social security number (for policy issuance)
• Household member information
• Any other information you voluntarily provide to us

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our insurance services
• Processing insurance applications and claims
• Calculating premiums and managing policies
• Communicating with you about your account and services
• Responding to your inquiries and customer support requests
• Sending promotional materials and marketing communications
• Improving our website and services
• Complying with legal obligations and regulations
• Detecting and preventing fraud

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We share information with third parties who assist us in operating our website and conducting our business, such as payment processors and data analytics providers.
• Legal Requirements: We may disclose your information if required to do so by law or if we believe in good faith that such disclosure is necessary to comply with legal obligations.
• Business Transfers: In the event of a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.
• Insurance Industry Partners: We may share information with other insurance companies for claims processing and fraud prevention purposes.

4. Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of sensitive data in transit and at rest
• Secure socket layer (SSL) technology on our website
• Firewalls and intrusion detection systems
• Regular security audits and penetration testing
• Limited access to personal information
• Employee training on data protection and privacy

However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.

5. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: You have the right to request access to the personal information we have collected about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete information.
• Deletion: You have the right to request deletion of your personal information, subject to legal requirements.
• Opt-Out: You have the right to opt out of receiving marketing communications from us at any time.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help us recognize you and personalize your experience. You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

7. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to third-party websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites before providing personal information.

8. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information and terminate the child's account.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date. Your continued use of our services after any modifications constitutes your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

11. California Consumer Privacy Act (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act. You have the right to request what personal information we collect, know, and delete. To exercise these rights, please contact our Privacy Team using the information provided above. We will respond to your request within 45 days.

12. Compliance with Laws

RavennaCar complies with all applicable federal, state, and international privacy laws and regulations, including the Gramm-Leach-Bliley Act (GLBA), the Fair Credit Reporting Act (FCRA), and state data breach notification laws.